Terms of Service

Welcome to SCHENORR.

These Terms of Service ("Terms") govern your access to and use of the SCHENORR website and your purchase of products through our online store.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms.

1. ABOUT SCHENORR

SCHENORR is a fragrance and lifestyle brand operating an online store through Shopify.

Website: https://schenorr.myshopify.com/

The website may be updated, modified, suspended, or discontinued in whole or in part at our discretion.

2. ELIGIBILITY

By using this website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • The information you provide is accurate and complete.

  • You will use the website only for lawful purposes.

If you are purchasing a product on behalf of another person or organization, you confirm that you have the authority to do so.

3. WEBSITE USE

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorized access to our systems

  • Interfere with website functionality

  • Introduce malicious software or code

  • Attempt to compromise website security

  • Copy or reproduce our website content without permission

  • Use automated systems to improperly access or scrape the website

  • Engage in fraudulent activity

  • Misrepresent your identity or information

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

4. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, specifications, pricing, and other information displayed on the website are accurate.

However:

  • Product colours may vary depending on your screen.

  • Product images may differ slightly from the physical product.

  • Packaging may change from time to time.

  • Product availability may change without notice.

  • Minor variations may occur between product batches.

Such differences do not necessarily constitute a product defect.

5. FRAGRANCE PRODUCTS

Fragrance products are intended for external use as directed on the product packaging.

Customers should read and follow product instructions, warnings, and usage recommendations before use.

If you experience an adverse reaction or irritation, discontinue use and seek appropriate professional advice where necessary.

SCHENORR is not responsible for reactions resulting from misuse, improper application, failure to follow product instructions, or use contrary to the product's intended purpose.

6. PRICING

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to correct typographical, pricing, product-description, or technical errors.

If an order has been placed using an incorrect price caused by an obvious error, we may contact you before fulfilling the order or cancel the order and issue an applicable refund.

7. ORDERS

When you place an order, you are submitting a request to purchase the selected products.

An order confirmation does not necessarily guarantee that SCHENORR will fulfil the order in every circumstance.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:

  • Product unavailability

  • Pricing errors

  • Technical errors

  • Incorrect customer information

  • Suspected fraud

  • Duplicate orders

  • Abuse of promotional offers

  • Shipping restrictions

  • Other legitimate business or legal reasons

If an order is cancelled after payment has been received, the applicable amount will be refunded.

8. PAYMENT

Payments are processed through the payment methods available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

SCHENORR reserves the right to use third-party payment processors and gateways.

9. SHIPPING

Shipping and delivery are governed by our Shipping Policy.

Estimated delivery timelines are not guaranteed and may be affected by circumstances outside our reasonable control.

10. RETURNS AND REFUNDS

Returns, replacements, cancellations, and refunds are governed by our Return, Refund & Cancellation Policy.

By placing an order, you agree to the terms and conditions of that policy.

11. INTELLECTUAL PROPERTY

All content on the SCHENORR website, including:

  • SCHENORR name and branding

  • Logos

  • Product names

  • Product photographs

  • Graphics

  • Videos

  • Text

  • Designs

  • Website layouts

  • Product descriptions

  • Marketing materials

is owned by or licensed to SCHENORR and may be protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our intellectual property without prior written permission.

12. USER-GENERATED CONTENT

If you submit reviews, photographs, comments, testimonials, feedback, or other content to SCHENORR, you represent that:

  • You have the right to submit the content.

  • The content does not infringe another person's rights.

  • The content is not unlawful, misleading, abusive, or defamatory.

To the extent permitted by law, you grant SCHENORR a non-exclusive right to use, reproduce, display, and publish submitted content for legitimate business, marketing, and promotional purposes.

13. THIRD-PARTY SERVICES

Our website may use third-party services, including:

  • Shopify

  • Payment gateways

  • Courier and logistics providers

  • Analytics services

  • Marketing platforms

  • Social media services

  • Customer support tools

  • Other technology providers

Third-party services may have their own terms and privacy policies.

SCHENORR is not responsible for the independent practices of third-party services.

14. THIRD-PARTY LINKS

Our website may contain links to websites operated by third parties.

These links are provided for convenience and do not mean that SCHENORR endorses or controls those websites.

You access third-party websites at your own risk.

15. DISCLAIMER

To the maximum extent permitted by applicable law, the SCHENORR website and its content are provided on an "as available" basis.

We do not guarantee that:

  • The website will always be available.

  • The website will be completely error-free.

  • All information will always be current.

  • The website will be free from viruses or other harmful components.

Nothing in these Terms excludes rights or protections that cannot legally be excluded.

16. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, SCHENORR shall not be liable for indirect, incidental, consequential, special, or punitive losses arising from your use of the website or products, except where such liability cannot legally be excluded.

Nothing in these Terms is intended to limit statutory consumer rights that apply to you.

17. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold SCHENORR harmless from claims, losses, liabilities, damages, and expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.

18. FORCE MAJEURE

SCHENORR shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters

  • Pandemics

  • Government restrictions

  • War

  • Civil unrest

  • Strikes

  • Transportation disruptions

  • Internet or technology failures

  • Courier disruptions

  • Other unforeseen events

19. CHANGES TO THESE TERMS

We may modify these Terms from time to time.

Updated Terms will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

20. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Subject to applicable consumer protection laws and mandatory legal rights, disputes relating to these Terms or purchases made through the website shall be subject to the jurisdiction of the competent courts in Thane, Maharashtra, India.

21. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.

22. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, and Return, Refund & Cancellation Policy, constitute the terms governing your use of the SCHENORR website and your purchases from us, subject to applicable law.

23. CONTACT US

For questions regarding these Terms:

SCHENORR

Email: info@schenorr.com
Alternate Email: schenorrlifestyle@gmail.com
Phone: +91 9856399222
Address: Thane, Maharashtra – 400602, India