Last Updated: October 6, 2026
At SCHENORR, we aim to ensure that your order reaches you safely and on time.
This Shipping Policy explains our order processing, shipping, delivery, and related procedures.
1. ORDER PROCESSING
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays will generally be processed on the next business day.
During major sales, festive periods, product launches, or periods of unusually high order volume, processing may take additional time.
2. SHIPPING WITHIN INDIA
We currently offer shipping across India, subject to serviceability of the delivery address.
Estimated delivery time after dispatch is generally:
3–7 business days
Delivery times may vary depending on the destination, courier service, weather, public holidays, transportation conditions, and other circumstances beyond our reasonable control.
Remote or difficult-to-service locations may require additional delivery time.
3. SHIPPING CHARGES
Applicable shipping charges will be displayed at checkout before you complete your order.
From time to time, SCHENORR may offer free shipping or promotional shipping offers. Such offers will be subject to the terms displayed during the relevant promotion.
4. ORDER CONFIRMATION
Once your order has been successfully placed, you may receive an order confirmation through the email address or phone number provided during checkout.
Please review your order information carefully.
If you notice an error in your shipping address, contact us immediately.
5. TRACKING INFORMATION
Once your order has been dispatched, tracking information may be shared with you through the contact details provided at checkout.
Tracking information may take some time to become active after the shipment has been handed over to the courier.
6. DELIVERY ATTEMPTS
The courier partner may make multiple delivery attempts.
Customers are responsible for ensuring that someone is available to receive the package and that the shipping address and contact details provided during checkout are accurate.
If an order cannot be delivered because of an incorrect address, incomplete address, unavailable recipient, refusal to accept the package, or repeated failed delivery attempts, the shipment may be returned to SCHENORR.
7. INCORRECT SHIPPING ADDRESS
Customers are responsible for entering the correct shipping address and contact information.
If you provide an incorrect or incomplete address and the order has already been dispatched, we may not be able to change the delivery address.
If the package is returned to us, re-shipping may be subject to additional shipping charges.
8. DELAYED ORDERS
While we make reasonable efforts to meet estimated delivery timelines, delivery dates are estimates and are not guaranteed.
Delays may occur because of:
-
Courier delays
-
Weather conditions
-
Natural disasters
-
Public holidays
-
Transportation disruptions
-
Strikes
-
Government restrictions
-
Incorrect address information
-
High order volumes
-
Events beyond our reasonable control
If your order appears to be significantly delayed, please contact our customer support team.
9. LOST OR MISSING SHIPMENTS
If your tracking information indicates that an order has been delivered but you have not received it, please contact us as soon as possible.
We may coordinate with the courier partner to investigate the shipment.
10. DAMAGED PACKAGES
If your package arrives visibly damaged, please take photographs or videos of the package before opening it, where possible.
If the product inside is damaged, contact us within 48 hours of delivery at:
Please provide:
-
Order number
-
Photographs/videos of the package
-
Photographs/videos of the damaged product
-
A brief description of the issue
Our team will review the matter and provide an appropriate resolution.
11. INTERNATIONAL SHIPPING
Unless specifically stated on our website, SCHENORR currently focuses on shipping within India.
If international shipping is made available in the future, applicable shipping charges, customs duties, taxes, import charges, and delivery timelines will be communicated separately.
12. CONTACT US
For shipping-related questions:
SCHENORR
Email: info@schenorr.com
Alternate Email: schenorrlifestyle@gmail.com
Phone: +91 9856399222
Address: Thane, Maharashtra – 400602, India