Return, Refund & Cancellation Policy

At SCHENORR, we want you to have a smooth and satisfying shopping experience. Please read the following policy carefully before placing your order.

1. NO REFUND POLICY

SCHENORR follows a strict no-refund policy.

Once an order has been placed and shipped, it cannot be cancelled, returned, exchanged, or refunded, except in cases where the product is received damaged, defective, or incorrect.

Please make sure to carefully review your order details before completing your purchase.

2. NO RETURNS OR EXCHANGES

Orders once shipped cannot be returned or exchanged.

We do not accept returns or exchanges due to:

  • Change of mind

  • Incorrect product selection

  • Incorrect fragrance preference

  • Personal preference

  • Product not meeting personal expectations

  • Any other reason unrelated to damage, defect, or incorrect delivery

Unfortunately, we cannot accept general returns or exchanges.

3. DAMAGED PRODUCTS

Please inspect your order carefully immediately after receiving it.

If your product arrives damaged or defective, please contact us as soon as possible so that we can evaluate the issue and determine an appropriate resolution.

Please contact us within 48 hours of delivery and provide:

  • Order number

  • Full name

  • Phone number

  • Clear photographs/videos of the damaged product

  • Clear photographs/videos of the packaging

  • A description of the issue

After reviewing the information provided, SCHENORR may offer a suitable resolution, which may include a replacement or refund at our discretion.

4. WRONG PRODUCT RECEIVED

If you receive a product that is different from the product you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Order number

  • Photographs/videos of the product received

  • Photographs of the packaging and shipping label

  • Details of the product originally ordered

If the error is confirmed to have occurred during order fulfilment, SCHENORR will provide an appropriate resolution, which may include a replacement or refund.

5. PRODUCT DEFECTS

If you believe that the product has a manufacturing defect or another genuine product-related issue, please contact us immediately.

Our team may request photographs, videos, batch details, order information, or other information required to evaluate the issue.

If the issue is confirmed, SCHENORR will determine the appropriate resolution.

6. OPENED OR USED PRODUCTS

Due to hygiene, safety, and product-quality considerations, opened or used fragrance products cannot be returned or exchanged.

This restriction does not affect claims relating to products that are confirmed to be defective, damaged, or incorrectly supplied.

7. ORDER CANCELLATION

Cancellation requests must be submitted as soon as possible after placing an order.

If your order has not yet been processed or shipped, SCHENORR may be able to cancel the order at its discretion.

Once an order has been processed or shipped, cancellation will generally not be possible.

8. SHIPPING & DELIVERY

Once an order has been shipped, the customer is responsible for accepting delivery.

If a package is returned to SCHENORR due to an incorrect address, refusal of delivery, or failure to accept the shipment, additional shipping charges may apply before the order can be re-dispatched.

9. REFUNDS FOR APPROVED CLAIMS

SCHENORR does not provide refunds for general returns, change-of-mind requests, or product preferences.

Where a refund is approved due to a confirmed damaged, defective, or incorrectly supplied product, the refund will generally be processed through the original payment method.

The time taken for the refund to appear in the customer's account may depend on the bank, card issuer, payment gateway, or other payment service provider.

10. HOW TO CONTACT US

If you have received a damaged, defective, or incorrect product, please contact us with your order details.

Email: info@schenorr.com
Alternate Email: schenorrlifestyle@gmail.com
Phone: +91 9856399222

Please include your order number, contact details, photographs/videos, and a clear description of the issue so that our team can review your request.

11. IMPORTANT NOTICE

By placing an order with SCHENORR, you acknowledge and agree that:

  • We operate a no-refund policy for general purchases.

  • Orders once shipped cannot be returned or exchanged.

  • Change-of-mind returns are not accepted.

  • Opened or used fragrances cannot be returned or exchanged.

  • Claims relating to damaged, defective, or incorrectly supplied products must be reported promptly.

  • All eligible claims are subject to review and verification by SCHENORR.

Please inspect your order upon delivery and contact us immediately if there is any issue with your product.

12. CONTACT US

For any questions or concerns regarding your order, please contact:

SCHENORR
Email: info@schenorr.com
Alternate Email: schenorrlifestyle@gmail.com
Phone: +91 9856399222
Address: Thane, Maharashtra – 400602, India